{"id":8439,"date":"2026-02-19T20:07:57","date_gmt":"2026-02-19T19:07:57","guid":{"rendered":"https:\/\/zendr.se\/?p=8439"},"modified":"2026-04-13T20:14:47","modified_gmt":"2026-04-13T18:14:47","slug":"mot-tanja-chefen-for-zendrs-kundsupport-som-alltid-star-pa-kundens-sida","status":"publish","type":"post","link":"https:\/\/zendr.se\/no\/blogg\/mot-tanja-chefen-for-zendrs-kundsupport-som-alltid-star-pa-kundens-sida\/","title":{"rendered":"M\u00f8t Tanja \u2013 sjefen for Zendrs kundest\u00f8tte som alltid st\u00e5r p\u00e5 kundens side"},"content":{"rendered":"
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Bak enhver leveranse som reddes i siste liten, enhver kronglete sak som faktisk ordner seg og enhver kunde som f\u00f8ler seg h\u00f8rt \u2013 der finnes Zendrs kundeservice. Og midt i det teamet st\u00e5r Tanja Svensson, leder for kundeservice, med en tydelig drivkraft: Kundeservice skal ikke bare besvare sp\u00f8rsm\u00e5l \u2013 den skal skape trygghet i kundens hverdag.

<\/p>\n\n

Hvem er Tanja?<\/h2>\n\n

Tanja kommer fra en sterk idrettsbakgrunn der b\u00e5de hester og vannski har formet hennes m\u00e5te \u00e5 tenke og lede p\u00e5. I stallen l\u00e6rte hun tidlig hva det inneb\u00e6rer \u00e5 v\u00e6re et team \u2013 \u00e5 hele tiden lese en annen person, tilpasse seg og ta ansvar for helheten. P\u00e5 vannski fikk hun oppleve den andre siden: eliteniv\u00e5, NM-gull og en ekstremt individuell prestasjon der alt henger p\u00e5 egen innsats.<\/p>\n\n

Kombinasjonen har gitt henne en ledelsesstil der hun b\u00e5de verdsetter laget og ikke n\u00f8ler med \u00e5 g\u00e5 foran n\u00e5r det trengs. Legg dertil en oppvekst med en entrepren\u00f8rfar innen salg, og det blir tydelig hvorfor Tanja trives i rollen som leder: hun drives av \u00e5 forst\u00e5 mennesker, bygge relasjoner og \u201ccoache frem\u201d det beste i andre \u2013 omtrent som p\u00e5 trening, der man alltid leter etter neste lille justering som gj\u00f8r b\u00e5de teamet og individet litt bedre.<\/p>\n\n

Tanja er den typen leder som b\u00e5de liker struktur og hjerte. Hun brenner for tre ting i jobben sin:<\/p>\n\n

    \n
  • Mennesker \u2013 \u00e5 se teamet sitt vokse, utvikle seg og t\u00f8rre \u00e5 ta ansvar.<\/li>\n\n
  • Kunder \u2013 virkelig \u00e5 forst\u00e5 deres hverdag, ikke bare deres \u00e6rend.<\/li>\n\n
  • L\u00f8sninger \u2013 \u00e5 aldri bli sittende fast i \u201cslik har vi alltid gjort\u201d, men alltid lete etter bedre m\u00e5ter \u00e5 hjelpe p\u00e5. For henne er det viktigste \u00e5 skape et milj\u00f8 der medarbeiderne trives, v\u00e5ger \u00e5 sp\u00f8rre, v\u00e5ger \u00e5 tenke selv \u2013 og der kunden alltid f\u00f8ler at det finnes noen som tar situasjonen deres p\u00e5 alvor.

    <\/li>\n<\/ul>\n\n

    Hva driver henne i rollen som supportleder?<\/h2>\n\n

    Tanja drives av f\u00f8lelsen n\u00e5r en kompleks sak faller p\u00e5 plass, n\u00e5r en kunde har g\u00e5tt fra stresset til rolig takket v\u00e6re Zendrs hjelp. Eller n\u00e5r noen i teamet har v\u00e5get \u00e5 ta en vanskelig beslutning p\u00e5 egen h\u00e5nd og ikke bare l\u00f8st symptomene \u2013 men funnet \u00e5rsaken. Hun snakker ofte om eierskap.<\/p>\n\n

    For henne er god st\u00f8tte ikke \u00e5 \u201csende videre\u201d eller gjemme seg bak prosesser, men: \u00e5 ta ansvar for saken fra start til slutt, \u00e5 v\u00e5ge \u00e5 ringe en samtale i stedet for \u00e5 sende e-post n\u00e5r noe er ordentlig komplisert, og \u00e5 f\u00f8lge opp: \u201cBle det som du hadde tenkt deg?\u201d Hun vet ogs\u00e5 at st\u00f8tten ofte er kundens fremste kontakt med Zendr \u2013 og der formes opplevelsen av hele selskapet.

    <\/p>\n\n

    Hvorfor er Zendr s\u00e5 sterke p\u00e5 fraktekspertise?<\/h2>\n\n

    Zendr er mer enn en portal der man bestiller frakt. Tanja beskriver det som en kombinasjon av verkt\u00f8y + mennesker + erfaring. Den ekspertkunnskapen formidler Zendr i all kontakt med kundene, fra f\u00f8rste salgspresentasjon til den l\u00f8pende supporten av forn\u00f8yde kunder.<\/p>\n\n

    \u201dDet som utgj\u00f8r en forskjell i kundenes hverdag er at supporten sitter midt mellom kunde, transport\u00f8r, toll og system. De har kolleger i huset med bakgrunn som spedit\u00f8rer, t\u00f3llekseperter og logistikkspesialister, og ser mengder av ulike fraktopplegg hver dag \u2013 de l\u00e6rer noe nytt hele tiden.\u201d<\/p>\n\n

    Zendrs kundesupport svarer ikke bare p\u00e5 hva som skjedde og l\u00f8ser problemet \u2013 men forklarer ogs\u00e5 hvorfor et problem oppstod, og hvordan det kan unng\u00e5s neste gang. Zendr bygger dessuten verkt\u00f8yene sine ut fra virkeligheten i kundesupporten: funksjoner i portalen f\u00f8des ofte ut fra gjentakende problemer i supporten og grensesnitt og flyter utformes for \u00e5 redusere vanlige feil i bookinger og dokumenter.

    <\/p>\n\n

    Hva verdsetter Zendrs kundeservice h\u00f8yest?<\/h2>\n\n

    Tanja er tydelig p\u00e5 hva hun mener er viktigst i teamet \u2013 og dermed ogs\u00e5 i kontakten med Zendrs kunder. Kundeservice verdsetter:<\/p>\n\n

      \n
    1. Tilgjengelighet og rask tilbakemelding<\/strong>Kunder skal slippe \u00e5 lure p\u00e5 om noen har sett saken deres. Man kan kanskje ikke alltid l\u00f8se alt med en gang \u2013 men man kan alltid vise at man er p\u00e5 ballen.<\/li>\n\n
    2. Eierskap<\/strong>Den som tar imot en sak eier den. Kundeservice \u00f8nsker \u00e5 unng\u00e5 \u201cintern pingpong\u201d og at kunden havner mellom to stoler. Heller \u00e9n person som holder tr\u00e5dene samlet og henter inn hjelp internt ved behov.<\/li>\n\n
    3. Personlig service<\/strong> Zendr \u00f8nsker \u00e5 v\u00e6re direkte, tydelige og personlige \u2013 uten \u00e5 bli uprofesjonelle. Det er greit \u00e5 le i telefonen, sm\u00e5prate og bli kjent med kunden. Relasjoner gj\u00f8r vanskelige situasjoner enklere \u00e5 l\u00f8se sammen.<\/li>\n\n
    4. \u00c6rlighet<\/strong>: Noen ganger g\u00e5r det galt. En forsendelse blir forsinket, noe blir dyrt, eller en menneskelig feil er beg\u00e5tt. Tanja er n\u00f8ye med at teamet ikke skal pakke sannheten inn, men: \u2022 v\u00e6re \u00e6rlige \u2022 ta ansvar \u2022 fokusere p\u00e5 l\u00f8sning og l\u00e6ring<\/li>\n\n
    5. Kunnskap og nysgjerrighet<\/strong>: Supporten forventes ikke \u00e5 kunne alt om alt \u2013 men de forventes \u00e5 \u00f8nske \u00e5 finne ut av det. Sp\u00f8r internt, les deg opp, f\u00f8lg opp, l\u00e6r av hver vanskelig sak.

      <\/li>\n<\/ol>\n\n

      Kundeservice som konkurransefortrinn<\/h2>\n\n

      For Tanja er Zendrs kundest\u00f8tte ikke en \u201ckostnadspost\u201d \u2013 det er en av selskapets st\u00f8rste konkurransefortrinn. Kundene vet at de kan ta kontakt n\u00e5r som helst under prosessen. De m\u00f8ter mennesker som b\u00e5de kan frakt og bryr seg p\u00e5 ordentlig. De f\u00e5r ikke bare et svar \u2013 de f\u00e5r ofte en forklaring og et r\u00e5d p\u00e5 kj\u00f8pet.<\/p>\n\n

      Eller som Tanja selv pleier \u00e5 si:<\/p>\n\n

      \u201cVi er her for \u00e5 gj\u00f8re frakt mindre komplisert. Kan vi senke pulsen hos kunden, har vi gjort en god jobb \u2013 enten det gjelder en liten pappeske eller en hel lastebil.\u201d<\/p>\n\n

      Og midt i alt dette \u2013 mellom chatten, telefonen, e-posten og alle sm\u00e5 og store beslutninger \u2013 st\u00e5r Tanja og holder sammen et team som hver dag, time for time, s\u00f8rger for at Zenders l\u00f8fte til kundene faktisk holder.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Tanja er den tidligere vannskikj\u00f8reren som s\u00f8rger for at Zendrs kundest\u00f8tte er og forblir verdensklasse. Mennesker, kundefokus og l\u00f8sninger er n\u00f8kkelen!<\/p>","protected":false},"author":13,"featured_media":8446,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[54],"class_list":["post-8439","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-lar-kanna-zendr"],"acf":[],"yoast_head":"\nM\u00f6t Tanja \u2013 chefen f\u00f6r Zendrs kundsupport som alltid st\u00e5r p\u00e5 kundens sida - Zendr - F\u00f6renkla din f\u00f6retagsfrakt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zendr.se\/no\/blogg\/mot-tanja-chefen-for-zendrs-kundsupport-som-alltid-star-pa-kundens-sida\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00f6t Tanja \u2013 chefen f\u00f6r Zendrs kundsupport som alltid st\u00e5r p\u00e5 kundens sida - Zendr - F\u00f6renkla din f\u00f6retagsfrakt\" \/>\n<meta property=\"og:description\" content=\"Tanja \u00e4r den f\u00f6re detta vattenskid\u00e5karen som ser till att Zendrs kundsupport \u00e4r och f\u00f6rblir v\u00e4rldsklass. M\u00e4nniskor, kundfokus och l\u00f6sningar \u00e4r nyckeln!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/zendr.se\/no\/blogg\/mot-tanja-chefen-for-zendrs-kundsupport-som-alltid-star-pa-kundens-sida\/\" \/>\n<meta property=\"og:site_name\" content=\"Zendr - F\u00f6renkla din f\u00f6retagsfrakt\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-19T19:07:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-13T18:14:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/zendr.se\/wp-content\/uploads\/2026\/02\/zendr_7_1600x900.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jonas Ehne\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Skrevet av\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jonas Ehne\" \/>\n\t<meta name=\"twitter:label2\" content=\"Ansl. lesetid\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/zendr.se\\\/blogg\\\/mot-tanja-chefen-for-zendrs-kundsupport-som-alltid-star-pa-kundens-sida\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/zendr.se\\\/blogg\\\/mot-tanja-chefen-for-zendrs-kundsupport-som-alltid-star-pa-kundens-sida\\\/\"},\"author\":{\"name\":\"Jonas Ehne\",\"@id\":\"https:\\\/\\\/zendr.se\\\/#\\\/schema\\\/person\\\/22d6f32ddae5bd61273090aee4559c55\"},\"headline\":\"M\u00f6t Tanja \u2013 chefen f\u00f6r Zendrs kundsupport som alltid st\u00e5r p\u00e5 kundens sida\",\"datePublished\":\"2026-02-19T19:07:57+00:00\",\"dateModified\":\"2026-04-13T18:14:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/zendr.se\\\/blogg\\\/mot-tanja-chefen-for-zendrs-kundsupport-som-alltid-star-pa-kundens-sida\\\/\"},\"wordCount\":1085,\"publisher\":{\"@id\":\"https:\\\/\\\/zendr.se\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/zendr.se\\\/blogg\\\/mot-tanja-chefen-for-zendrs-kundsupport-som-alltid-star-pa-kundens-sida\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/zendr.se\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/zendr_7_1600x900.jpg\",\"keywords\":[\"L\u00e4r k\u00e4nna Zendr\"],\"articleSection\":[\"Uncategorized\"],\"inLanguage\":\"nb-NO\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/zendr.se\\\/blogg\\\/mot-tanja-chefen-for-zendrs-kundsupport-som-alltid-star-pa-kundens-sida\\\/\",\"url\":\"https:\\\/\\\/zendr.se\\\/blogg\\\/mot-tanja-chefen-for-zendrs-kundsupport-som-alltid-star-pa-kundens-sida\\\/\",\"name\":\"M\u00f6t Tanja \u2013 chefen f\u00f6r Zendrs kundsupport som alltid st\u00e5r p\u00e5 kundens sida - 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